Effective Date: September 28, 2026
At Thymes Online, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return in accordance with the policy below.
Return Period
Customers may request a return within 30 days of receiving their order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned with its original packaging, when applicable.
- Include any accessories, tags, manuals, or other materials originally provided.
- Not be damaged as a result of customer misuse, improper handling, or normal wear and tear.
Certain products may be excluded from returns when specifically identified as final sale, non-returnable, personalized, or otherwise ineligible on the product page.
How to Request a Return
Please contact us before sending an item back.
Email: mzbltcjnrg@iubridge.com
Please include:
- Your order number
- The name of the product
- The reason for the return
- Photos of the product if it arrived damaged or defective
We will provide return instructions after reviewing your request.
Do not send products to our business address unless specifically instructed to do so.
Refunds
Once your returned product is received and inspected, we will notify you regarding the status of your refund.
If the return is approved, the refund will be issued to the original payment method.
Depending on your bank or payment provider, it may take additional business days for the refunded amount to appear in your account.
Original shipping charges may be non-refundable unless the return is caused by an error on our part or the product arrived damaged or defective.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at mzbltcjnrg@iubridge.com.
Please provide your order number and clear photographs showing the issue. We will review the information and, when appropriate, provide a replacement, refund, or other suitable resolution.
Exchanges
We do not guarantee direct exchanges. If you need a different product, color, or size, you may be asked to return the original item and place a new order.
Cancellations
If you wish to cancel an order, contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation.
Contact Information:
Thymes Online
6324 Moore Circle
Arvada, CO 80004
United States
Email: mzbltcjnrg@iubridge.com