Effective Date: September 28, 2026
Thymes Online currently serves customers in the United States.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or U.S. federal holidays may begin processing on the next business day.
During promotional periods, holidays, or periods of unusually high order volume, processing may take longer.
Shipping Time
After an order has been processed, standard delivery generally takes approximately 5–10 business days.
Delivery times are estimates and are not guaranteed. Actual delivery time may vary depending on the destination, carrier delays, weather, holidays, and other circumstances outside our control.
Shipping Address
Please carefully review your shipping information before completing your order.
We are not responsible for delays or additional costs caused by an incorrect or incomplete shipping address provided by the customer.
If you realize that your shipping information is incorrect, please contact us immediately at:
We will make reasonable efforts to update the address before the order is shipped, but changes cannot be guaranteed after processing has begun.
Order Tracking
When tracking information is available, it may be sent to the email address associated with your order.
Please allow some time for the carrier’s tracking system to update after the tracking number has been created.
Delayed or Missing Orders
If your order appears to be delayed, please first check the tracking information provided by the carrier.
If an order has not arrived within a reasonable period after the expected delivery date, contact us at mzbltcjnrg@iubridge.com with your order number.
We will review the shipment information and assist you as appropriate.
Lost or Damaged Packages
If a package appears to have been damaged during delivery, please contact us as soon as possible and provide photographs of the package and product when available.
For packages marked as delivered but not received, we may ask the customer to verify the delivery location and contact the shipping carrier.
Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the order is completed.
Thymes Online reserves the right to change shipping methods, delivery estimates, and applicable shipping charges when necessary.
Business Address:
6324 Moore Circle
Arvada, CO 80004
United States
Email: mzbltcjnrg@iubridge.com